"Training"

It's not easy to make the cut here at Thermal Services, but those that do, undergo years of rigorous in-house training, as well as intense hands-on field experience. We also assign new recruits to an apprenticeship with our more experienced technicians for even more one-on-one training. Our continuing education programs keep all of our technicians on the leading edge of technology and industry developments. In fact, Thermal Services is the only heating and air conditioning company in the area that offers a full-time on staff Educational and Safety Manager and a dedicated on-site training facility.

Our commercial technicians are the best in the industry and are expected to have at least 5 years of successful residential experience before they begin the 2-3 year apprenticeship period to be recognized as a lead journeyman commercial technician. Many of our commercial HVAC technicians specialize in specific equipment and all of them have years of extensive training combined with thousands of hours of field experience in commercial capacities.

Thermal Services educator Tim Dreager breaks down different training aspects in the following areas:

Service Applications Class

All maintenance technicians with the residential service department go through approximately 192 hours of classroom training and 448 hours of on-the-job training with a senior technician during a 16-week period. This initial training begins after they have served in the installation apprentice role for approximately 1 year. This experience offers them a basis upon which to build their career as a Thermal Services technician.

"New" Product Training

Every technician is trained on all "new" technologies before they are asked to service them. Once the decision is made that the product will be offered the research and setup process begins. Each piece of equipment is researched and setup in-house and a training program developed before we install or service it. This process flows through the sales and purchasing departments. The final product is a training program to address both the installation department and service departments’ knowledge of the equipment. This in-depth training ensures our customers receive the most knowledgeable support available in commercial/residential heating and cooling technology.

We start with the best and train them to be even better.