"Caring About the Details—so You don't have to"

Service call notification

We realize your time is valuable and waiting all day for a service call during the "mystery time" of "somewhere between 8 a.m. and 2 p.m." is just plain frustrating. Which is why Thermal gives you a tight, 2-hour arrival window. We'll also call you when the technician is en-route and approximately 15-20-minutes from the call time, so you don't have to wait around all day wondering when someone will stop by.

Wireless web-based on-site software

Even though we have been around for over 30-years, we still like to stay savvy on the latest technology. In fact, we utilize state-of-the-art wireless web-based on-site software that we helped develop in conjunction with IBM and Openstream Inc. Each technician carries a computer pad that instantly connects with Thermal's computer system, allowing access to customer records, exact parts pricing, and much more.

Customer benefits of this on-site software include:

• Access to detailed customer records
• Accurate pricing and immediate parts ordering
• Instant communication with database
• No-hassle invoicing – receive hardcopy or let us email your invoice
• Exact on the job timing – you get charged only for the time the technician is on the job.
• No guesswork – all pricing from parts to labor is exactly calculated on site

Stored in-house customer service records

With Thermal Services customer database, you'll never have to dig out old invoices or service contracts just to schedule a service call or get a question answered. We keep all your records on file, so in a flash, we can pull up detailed information about your past service calls, invoices and maintenance agreements.

After hours customer service

Though our main office has regular business hours, we know that heating and cooling problems occur on their own schedule. Which is why no matter what time you need to call us service will be scheduled. After regular business hours, simply call our 24-hour service line and we will make sure you are taken care of promptly. Just call: 402.397.8100