Training
It's not easy to make the cut here at Thermal Services, but those that do, undergo
years of rigorous in-house training, as well as intense hands-on field experience.
We also assign new recruits to an apprenticeship with our more experienced technicians
for even more one-on-one training. Our continuing education programs keep all of
our technicians on the leading edge of technology and industry developments. In
fact, Thermal Services is the only heating and air conditioning company in the area
that offers a full-time on staff Educational and Safety Manager and dedicated on-site
training facility.
Thermal Services educator Tim Dreager breaks down different training aspects in
the following areas:
Service Applications Class
All maintenance technicians with the residential service department go through approximately
192 hours of classroom training and 448 hours of on-the-job training with a senior
technician during a 16-week period. This initial training begins after they have
served in the installation apprentice role for approximately 1 year. This experience
offers them a basis upon which to build their career as a Thermal Services technician.
"New" Product Training
Every technician is trained on all "new" technologies before they are asked to service
them. Once the decision is made that the product will be offered the research and
setup process begins. Each piece of equipment is researched and setup in-house and
a training program developed before we install or service it. This process flows
through the sales and purchasing departments. The final product is a training program
to address both the installation department and service departments’ knowledge of
the equipment. This in-depth training ensures our customers receive the most knowledgeable
support available in commercial/residential heating and cooling technology.
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Learn about
our New
"Green Solution"
heating & cooling
package.
We start with the best and train them to be even better.
What They are Saying about
Thermal Service
"Thank you very much for the timely and professional service call at my home. Your
technician Steve was on time and got the work done in a professional manner. He
cleaned up the work site when he was completed, explained the nature of the problem
and what he did to repair it. It was a pleasure dealing with your company."
--Jim E.
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